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ExxonMobil Corporation, Toronto, ON
Provided IT consultancy support to the Print Ops department of one of the world’s largest oil and gas producers comprising over 2000 users across 4 geographically dispersed sites.

Project Accomplishments

• Links SCCM Project: Provided time-sensitive technical support during company-wide Centerware migration project to mitigate an influx of end user print related issues. Remedied an average of 20 print-related issues a day.
• GME Project: Managed 2000+ users in Windows 8 to Windows 10 migration project; constantly provided technical support to various application migrations including AutoCad 2014, Oracle 10g/11g and Primavera.
• Operational: Engaged by internal IT for resolving 150+ incident tickets per month on an average, consistently attaining 95% client satisfaction rate.